Shipping policy
Shipping Policy
All products are made to order and fulfilled by our production partner once your order is placed.
Processing Time
Each item is custom-made. Please allow 2–5 business days for production before your order is shipped.
Shipping Time
Estimated delivery times:
- Europe: 3–10 business days
- United States: 5–12 business days
- International: 7–20 business days
Please note that delivery times are estimates and may vary due to external factors such as customs or carrier delays.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the items in your order.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
Taxes & Duties
Orders within the European Union include VAT.
For orders shipped outside the EU, local import duties or taxes may apply upon delivery. These charges are determined by your local customs authority and are the responsibility of the customer.
Incorrect Address
Please ensure your shipping address is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Delayed Packages
If your order is significantly delayed or lost in transit, please contact us and we will assist you in resolving the issue.
Contact
For any shipping-related questions, please contact us at:
orientalprincessesacademy@gmail.com